Refund policy

You may request a return within 3 days of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.
  • The product is returned with its original packaging, tags, accessories, and invoice/order details where applicable.
  • The product has not been damaged due to misuse, improper handling, or normal wear and tear.
  • The item is eligible for return according to the product-specific return conditions shown on our website.

2. Return Timeframe

Return requests must be submitted within 3 days of delivery. To start a return, contact our customer support team with your order number and a brief reason for the return. We may request photos or videos to verify the product's condition.

3. Refund Process & Timing

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

If approved, your refund will be processed to the original payment method. Refund processing may take 5–7 business days after approval, depending on your bank or payment provider.

For Cash on Delivery orders, refunds may be processed through an available electronic payment method after the necessary details are provided.

4. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

For size, color, or preference-based exchanges, availability and eligibility may vary depending on the product. Please contact us within 3 days of delivery.

5. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If the product is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging. After verification, we may arrange a replacement, exchange, or refund as appropriate.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products specifically marked as non-returnable on the product page.
  • Personalized or customized products.
  • Items that have been used, washed, altered, or damaged after delivery.
  • Products returned without their original packaging or accessories, where applicable.
  • Items excluded from returns due to hygiene, safety, or product-specific reasons.

7. Return Shipping Costs

If the return is due to receiving a damaged, defective, incorrect, or significantly different product, PickN Shop may cover the applicable return shipping cost.

For returns due to change of mind or personal preference, return shipping costs may be the customer's responsibility, where returns are offered for that product.

8. Contact Us

For return or refund assistance, please contact PickN Shop Customer Support with your order number and details of your request. Our team will guide you through the next steps.

Please note: Return and refund eligibility may vary by product. Always check the return information displayed on the individual product page before placing your order.